How Letting Go of Destructive Customers Can Transform Your Small Business Destructive customers who needs them? Running a small business means balancing growth, customer satisfaction, and profitability, all while safeguarding your own mental health. In the excitement of building your revenue, it’s easy to fall into the trap of thinking that every customer is a good customer. But are they? Let's face it, not every customer is good for business. The cost of keeping the wrong customer far outweighs the income they generate. If you’ve ever wondered whether it’s time to let a customer go for the good of [...] READ MORE

Growing Your Business: Understanding What People Really Want The Lessons of Masters and Bunnings Growing a business is more than just opening your doors and hoping customers will come. It’s a strategic process built around understanding what people actually want — and delivering it better than anyone else. It’s been over a decade since Masters Home Improvement shut its doors for good. When Woolworths launched Masters, it set out to challenge Bunnings Warehouse, the undisputed king of hardware in Australia. It was a bold move: take on an entrenched competitor, dominate the DIY and trade market, and become a [...] READ MORE

Ormond Small business is the hub of our town, nestled just 12 kilometers southeast of Melbourne's CBD, Ormond is a vibrant suburb that seamlessly blends residential charm with a thriving Ormond small business community. With its rich history, diverse enterprises, and strong community spirit, Ormond offers a unique landscape for small business and locals alike. A Snapshot of Ormond Situated within the City of Glen Eira, Ormond is home to approximately 8,328 residents. The suburb boasts a mix of architectural styles, from Victorian and Edwardian homes to modern developments, reflecting its evolution over time. Key amenities include the Ormond railway [...] READ MORE